Frequently Asked Questions at TOMAR
Frequently asked questions
We've got most of your general questions answered here. If you still need help, don't hesitate to get in touch with us.
Once your order is placed, you will receive a confirmation email that will include your order details and the selected shipping method. Please allow 3-5 business days transit time to receive your order once it has shipped. This time frame pertains to orders placed within the continental United States and does not include Alaska and Hawaii.
TOMAR’s warranty varies between product lines, and you can learn more at https://tomar.com/pages/tomar-warranty. To see when your TOMAR product was manufactured, a four-digit date code on the product will give you year and week.
For example, 0521 is the 21st week of 2005.
If under warranty, TOMAR can offer replacement parts up-to
full replacements of products. An RMA should be started
through https://tomar.com/pages/rma-request
TOMAR offers technical assistance by telephone, dial 800-338-3133.
Using the Search field in the header, type in the product’s part/catalog number/SKU.
The product’s part number can be found on the attached sticker.
Product lead times vary based on stock availability, or engineering work needed to complete a custom request.
TOMAR can ship immediately for products in stock, and typically ship within two-weeks of to-be-built orders.
Customer Service can provide inventory inquiries by emailing info@tomar.com.
TOMAR maintains maps for resellers of our different divisions. Visit https://tomar.com/pages/dealer-locator to find one near you.
Following placing your first online order, respond to the confirmation email with your tax exemption document and your order will be credited the tax. Additionally, your account will be updated by TOMAR to not charge tax on future orders.
Invoices are sent when the order has shipped.
Your order has been received, but the order has not shipped yet.